Why do property managers have troubles with their guards? Well the answer to that question could be either complicated or simple. There are lots of factors that can bring about the problems that a property manager may have with his security guards including whom the security guard company is, regulations regarding guards, budgetary constraints, the protection requirements at the property in question, the property manager’s clients, as well as the processes and procedures for security guard vendors to name just a few. As being a property manager it is possible to control a few of these factors, while the others you can only accept. Of those factors, the easiest to control are definitely the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges that you simply encounter.
Many property managers believe that it is the obligation from the seattle security guard to make certain that the level of service they provide remains in a top level. In fact, most of the problems with security guards begin with this erroneous belief. Although no person would dispute the truth that a vendor should supply the best service they are capable of providing, one must understand that security officer companies are an especially unique type of vendor. Most vendors provide you with a service that is usually pretty very easy to verify once the job will be well done. As an example, in the event you employ a landscaper and also you observe that the grass is unevenly cut, then this landscaper is not performing well. Though with most guard companies, the degree of service that they provide is frequently not easily discernible. Could they be hiring qualified employees? Will they train their guards adequately? What type of supervision do they really provide? Fortunately, most security officer companies conduct a good job at providing adequate service to almost all of their customers. In fact, with most security officer contracts, the amount of service initially meets and sometimes exceeds the house manager’s expectations. Unfortunately, in many of these cases a gradual decline in the standard of services appears to occur as time passes. Some property managers feel that this decline in quality is going to be anticipated with all of guard companies, when the reality is that it really should not be expected.
The easiest to improve of the four (4) is the feedback that is provided to the protection guard company. Irregular feedback for the guard company often means missed opportunities for incremental increases in efficiency. If you are a house manager that is on-property daily, the depth of feedback that one could provide in your security officer clients are probably fairly substantial when assessing the security guards that you simply see when you are there. You can see if the guard is at uniform, if the guard knows how for the job, and also the guard’s customer support skills. The question then becomes, how are definitely the guards performing after 5pm and on the weekends, through the hours that you will be not there? Are you still obtaining the same level of service? For property managers that are not on property daily, this question is even more significant.
Usually, property managers rely heavily on the input off their clients about the performance of security through these off hours. The feedback which is offered by a house manager’s clients is most likely some of the most significant feedback which can be given, at times a lot more important or revealing than the property manager’s. Quite often, this feedback is simply captured periodically and it is usually a part of a bigger client survey. But as this feedback is really important, both guard company as well as the property manager should establish a formal process to regularly solicit this type of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property using the guard, so seeking regular client feedback ought to always be a continuing area of the service that any security guard company provides. Typically, with a lot of guard companies you will find a field supervisor or some other management level employee that randomly checks on the guards through the guard’s shift. As the field supervisor is on-property they must be talking to your clients to find out if there are wfexud comments or recommendations for improving the service that they are providing. Each guard company also needs to create a process to obtain comments or suggestions on your part and or your customers, when something is certainly going well or, moreover, when something goes poorly. Additionally, those comments and suggestions and any ensuing corrections or alterations in service should be compiled right into a report and tracked. This report should then be presented to the house manager on a monthly basis within the overall security service.
Based upon this report of client feedback, property managers could have an actionable are convinced that they as well as the security officer company can use to help make changes in personnel or procedures to keep a very high amount of service. Property managers must also contemplate providing an abbreviated version with this report to their clients to tell them their concerns are being heard and addressed. If these processes do not exist, then this security officer clients are missing chances to enhance the service they are providing.
Generally when service quality actually starts to decline, your clients spot the change and can definitely offer insight into the circumstance. It happens far too often which a security guard actually starts to show poor performance traits that if corrected in a timely manner could eliminate future problems. Your clients can, and really should be, your vision and ears in terms of monitoring your security guard agency, as the more feedback that is certainly given, the greater that you may be in a position to judge the good and bad points from the services that you are receiving. So engage your clients and keep them involved in defining your degree of security service.