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Returning or Exchanging an item
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If you are returning an item, you must include the original invoice
with the goods - without it, the return will not be accepted.
- The
return must be made within 14 days of receiving the order.
- The
goods must be in perfect, saleable condition. All goods are subject
to approval.
- You
must state the reason for the return.
- On
receipt of the goods, we will refund you the cost of the goods.
- Carriage
for returned goods is at the customers' expense (unless the goods
are proved faulty) - we recommend you get proof of posting as
Fox Equestrian will not be held responsible for goods lost in
transit.
- Personalised
or made to order goods can not be returned.
- If
the reason for the return is a fault with the product, we will
send you a replacement or we will refund you the cost of the product
and the cost of the postage.
- If you wish to exchange an item, the return of the item is at the customer's expense.
- Additionally, the customer will be charged for carriage on the exchanged item.
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